Frequently Asked Questions

What is your luggage policy?

We guarantee 25 lbs of luggage per guest, however, if there is space available we will do our best to accommodate all excess baggage. Maximum luggage dimensions allowed are H22” x W9” x L18”

Can I book a private flight to Catalina Island?

Absolutely! While we offer per-seat pricing for Catalina Island flights, you may also charter a private aircraft of your choice, guaranteeing no other passengers on board. For private Catalina flights, click here.

How long does it take to fly to Catalina Island?

Exact flight-times vary depending on the type of aircraft, however, the following list gives an accurate indication from our most popular departure locations:

Long Beach to Avalon – 15 minutes
San Pedro to Avalon – 16 minutes
Orange County to Avalon – 20 minutes
Burbank to Avalon – 30 minutes
LAX to Avalon – 25 minutes
Santa Monica to Avalon – 24 minutes
San Diego to Avalon – 40 minutes
Palm Springs to Avalon – 55 minutes

Do you fly to Catalina Island at night?

Our last departure is 30 minutes prior to sunset.

Can you fly passengers with restricted mobility?

We strive to accomodate all guests however, we strongly encourage you to read section “Guests with Restricted Mobilty” in our flight policy before making a reservation.

Can I fly the helicopter?

Nope.

How do I get to town after I land on Catalina Island?

Our pilots will ask if you need a taxi on arrival in Avalon (we are not responsible for payment of ground transportation). You may also walk to main street, it takes roughly 30 minutes.

Can I bring a cooler onboard?

We cannot guarantee accommodating coolers, due to our 25lb p.p. baggage policy. No ice or liquids are allowed while transporting a cooler. Maximum cooler dimensions allowed are H22” x W9” x L18”

How many guests can a helicopter accommodate?

It is determined by the total passenger weight. Below are the maximum number of guests our aircraft can comfortably accommodate:

Sikorsky S76 – 9 guests
A-Star – 6 guests

On our way to Avalon, will we fly around the island?

Your flight is direct to our heliport in Avalon, however we do offer a wide range of awesome sightseeing tours which can be booked separately, please visit our dedicated Catalina Island page for more information.

What do I need to bring with me when I check in?

If your payment was completed in advance, all we need is a valid ID. Please also remember to watch our safety video prior to arrival. You may find it at the bottom of this page.

What is your pet policy?

Animals less than 25 lbs may be transported in a pet carrier on your lap, middle seats only, carrier dimensions not to exceed the following dimensions: length 24”, by width 16” and height 18”. All other animals can be transported in a carrier in the baggage compartment of the aircraft. All companion animals must comply with this policy regardless of whether they are a “trained service animal”, an “emotional support animal” or a “pet”. Click here to read the full policy.

Do you offer gift cards?

Absolutely. You may use our gift cards towards any product or service purchase. Please click here to purchase or call (800) 228 2566. You may also purchase gift cards at our offices at Long Beach Airport, Queen Mary Terminal, and Catalina Island. For a full list of terms and conditions please refer to www.IEXhelicopters.com/giftcards

Do you have coupon codes?

We recommend following our Instagram page, where we announce special offers, coupon codes, and giveaways. You may also sign up for our text blast service by texting the word ‘ Helicopter ‘ to (888) 710 2251

Click here to read the full flight policy

IEX Helicopters Safety Briefing

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Contact

(800) 228-2566
fly@iexhelicopters.com

Monday – Sunday
7:30am – 6:30pm

Main Office
1175 Queens Hwy.
Long Beach CA 90802

Flying with Animals

The following lists the policy and procedures for travelling aboard our helicopters with animals. All animals fall under this policy regardless of whether they are a “trained service animal”, an “emotional support animal” or a pet.

Title 14 of the Code of Federal Regulations, part 382.117 states in part that we:

“must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or other area that must remain unobstructed to facilitate an emergency evacuation.”

All helicopter seats are exit row and aisle seating. For this reason, many helicopter operators have instituted a complete ban on animals in the cabin. IEX Helicopters will allow animals with the following restrictions which are necessary to fully protect passengers and promote the safe operation of the aircraft. In order to manage animals who may become stressed or traumatized by the noisy environment of the helicopter, and to prevent unwanted access to flight controls, we cannot accommodate un-restrained animals in the cabin.

We will allow passengers to transport animals less than 25 pounds in the cabin on your lap, in middle seats only, in a pet carrier not to exceed the following dimensions: length 24”, by width 16” and height 18”. All other animals can be transported in a carrier in the baggage compartment of the aircraft. All companion animals must comply with this policy regardless of whether they are a “trained service animal”, an “emotional support animal” or a “pet”.

We will not transport the following animals:

Hedgehogs, Ferrets, Insects, Rodents, Snakes, Spiders, Sugar Gliders, Reptiles, Amphibians, Goats, non-household birds (farm poultry, waterfowl, game birds, birds of prey), or animals with tusks, horns or hoofs.

We continue to support the rights of all our customers, however reasonable restriction which ensure the safety of your flight must always come first. Our priority at IEX Helicopters is the safety of our guests, staff and the safety of our aircraft in flight.

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