Frequently Asked Questions
What is your luggage policy?
We guarantee 25 lbs of luggage per guest, however, if there is space available we will do our best to accommodate all excess baggage. Maximum luggage dimensions allowed are H22” x W9” x L18”
Can I book a private flight to Catalina Island?
Absolutely! While we offer per-seat pricing for Catalina Island flights, you may also charter a private aircraft of your choice, guaranteeing no other passengers on board. For private Catalina flights, click here.
How long does it take to fly to Catalina Island?
Long Beach to Avalon – 15 minutes
San Pedro to Avalon – 16 minutes
Orange County to Avalon – 20 minutes
Burbank to Avalon – 30 minutes
LAX to Avalon – 25 minutes
Santa Monica to Avalon – 24 minutes
San Diego to Avalon – 40 minutes
Palm Springs to Avalon – 55 minutes
Do you fly to Catalina Island at night?
Can I fly the helicopter?
How do I get to town after I land on Catalina Island?
Can I bring a cooler onboard?
We cannot guarantee accommodating coolers, due to our 25lb p.p. baggage policy. No ice or liquids are allowed while transporting a cooler. Maximum cooler dimensions allowed are H22” x W9” x L18”
How many guests can a helicopter accommodate?
It is determined by the total passenger weight. Below are the maximum number of guests our aircraft can comfortably accommodate:
Sikorsky S76 – 9 guests
A-Star – 6 guests
On our way to Avalon, will we fly around the island?
Your flight is direct to our heliport in Avalon, however we do offer a wide range of awesome sightseeing tours which can be booked separately, please visit our dedicated Catalina Island page for more information.
What do I need to bring with me when I check in?
If your payment was completed in advance, all we need is a valid ID. Please also remember to watch our safety video prior to arrival. You may find it at the bottom of this page.
What is your pet policy?
Animals less than 25 lbs may be transported in a pet carrier on your lap, middle seats only, carrier dimensions not to exceed the following dimensions: length 24”, by width 16” and height 18”. All other animals can be transported in a carrier in the baggage compartment of the aircraft. All companion animals must comply with this policy regardless of whether they are a “trained service animal”, an “emotional support animal” or a “pet”. Click here to read the full policy.
Do you offer gift cards?
Absolutely. You may use our gift cards towards any product or service purchase. Please click here to purchase or call (800) 228 2566. You may also purchase gift cards at our offices at Long Beach Airport, Queen Mary Terminal, and Catalina Island. For a full list of terms and conditions please refer to www.IEXhelicopters.com/giftcards
Do you have coupon codes?
We recommend following our Instagram page where we announce special offers as well as coupon codes and giveaways. You may also sign up to our text blast service by texting the word ‘ Helicopter ‘ to 471-77
IEX Helicopters Safety Briefing
Still got questions? Drop us a note!
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