IEX Helicopters (Island Express Helicopters, Inc.) is a federally regulated flight operator. The following items are prohibited from being carried on any aircraft without prior notification and legal exemption from federal regulations: Weapons and ammunition and anything that could potentially be used as
We are required to complete weight and balance calculations before each flight. Therefore, we do have passenger weight and size limits which vary depending upon which aircraft we are using and how many passengers are on each flight. You will be weighed at check-in and we may refuse service if there is a large discrepancy between your given weights. Please be as accurate as possible when submitting your weight
We require 24 hours’ notice if you wish to cancel or change your flight. Private Charter flights & Tours require 72 hours’ notice. Due to the cost associated with operating the
The baggage allowance is 25 lbs. per person. The baggage compartments on our aircraft are small, therefore please use soft sided bags and let us know in advance if you have any large or odd shaped baggage. We cannot guarantee accommodating coolers. We are also subject to the same hazardous material requirements as commercial airlines–no aerosols, flammable or corrosive liquids. No fire arms allowed except with prior approval.
Children and Infants
The FAA requires all infants who have reached their second birthday to have their own seat—this is for their safety and is beyond our control. Infants who have not reached their 2nd birthday may travel on a parent’s lap.
Please provide proof of age for all children under the age of two.
Travelling with Animals
All animals fall under this policy regardless of whether they are a “trained service animal”, an “emotional support animal” or a pet. Title 14 of the Code of Federal Regulations, part 382.117 states in part that we: “must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or
Passengers are permitted to transport animals less than 25 pounds in the cabin on your lap, in middle seats only, in a pet carrier not to exceed the following dimensions: length 24”, by width 16” and height 18”. All other animals can be transported in a carrier in the baggage compartment of the aircraft. All companion animals must comply with this policy regardless of whether they are a “trained service animal”, an “emotional support animal” or a “pet”.
We continue to support the rights of all our customers,
Please contact our guest relations department for a list of animals that are not permitted to fly or to receive a version of our full policy.
Alcohol and drugs
For safety reasons the FAA requires that we refuse service to any passenger if they are under the influence of Alcohol or Drugs.
We are not responsible for adverse elements beyond our control, i.e.
Please read the above Travel Policies carefully! Your use of the IEX Helicopters transportation services is expressly conditioned on your full acceptance of, and compliance with these Travel Policies. These Policies apply to all passengers, visitors and others who may access our property and services.
For Any Questions please call 800-228-2566 or email [email protected]. Thank you for flying with IEX Helicopters!
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